Privacy
Last updated October 2026
Helmline is a free, non-commercial community tool for EVE Online. We keep as little as we can, for as short a time as we can, and we never sell or share your data. There are no ads, analytics or tracking scripts.
What we store, and for how long
| What | Why | Kept for |
|---|---|---|
| A sign-in cookie with a random account ID (encrypted) | Keeps you signed in on this device | 30 days, extended each time you use the app |
| Your linked characters: ID, name, and EVE login tokens (encrypted), plus which permissions you granted | Shows your characters and checks where they are | Until you remove the character or delete your account. Deleted automatically after 30 days without use |
| Names and IDs of pilots, corporations and alliances seen on public killmails | Search suggestions for everyone | 12 months after we last saw them |
| Names and IDs of pilots (and their corp and alliance) looked up inside your intel lens, with when and how often | Search suggestions for your own alliance only (see Intel lenses below) | 12 months after the last lookup |
| Pilot threat cards built from public killboard data, kept separately for each intel lens | Faster repeat lookups | Up to 6 hours |
| Which linked character is your main, and when you last changed it | Deciding your intel lens | Until you delete your account |
| Official alliance-to-alliance standings, if someone in that alliance approved contacts access | Recognising coalitions (see Intel lenses below) | Refreshed about every hour while used |
| Public killmails from the live kill feed | Recent activity, threat cards and alerts | 90 days |
| Help assistant: how many questions you asked each day (not the questions or answers) | Daily and monthly limits that keep the free assistant affordable | About 2 months; deleted with your account |
| Help & feedback requests: your messages, the replies, and your main character's name | Answering your questions and fixing problems | Until 90 days after the request is closed; deleted with your account |
| Your standings: a list of pilot, corporation and alliance IDs with your standing toward each, merged from your characters' EVE contacts (only for characters that approved contacts access) plus your own corps and alliances | Coloring the kill feed: friendly losses red, hostile losses green | Refreshed about every hour; deleted with your account |
Your characters' locations are not stored. We ask EVE for your characters' location, online status and ship each time you open the page, show it to you, and discard it. Alerts near your characters are worked out in your browser session and aren't stored.
Who else is involved
- CCP Games (EVE login and ESI). You sign in on CCP's site and approve exactly which permissions we get. We use your login only to read your own characters' location, online status and ship, to search pilot names, and to read your contacts (standings) so the kill feed can show friend from foe. Your contacts are never shown to anyone else.
- zKillboard. Pilot lookups and the kill feed use zKillboard's public data. We send them only the public ID of the pilot being looked up, never anything about you.
- Anthropic (the help assistant). When you ask the assistant in Help & feedback, your question and the conversation so far are sent to Anthropic's API so Claude can write the answer. Nothing about your account or characters is sent. Under Anthropic's commercial terms, API data isn't used to train models.
- EVE image server. Portraits and ship icons load straight from CCP's image server, so your browser contacts it directly.
- Cloudflare hosts the app and its database. Like any web host, its systems see standard request information such as your IP address. Our error logs are kept for a few days.
Security
Everything travels over HTTPS. Login tokens are encrypted (AES-GCM) before they're saved. The sign-in cookie can't be read by scripts on the page.
Your choices
- Remove one character: the × next to it in the "Your characters" panel deletes its stored login.
- Sign out on this device: in the account menu; removes the cookie from this browser. Your characters stay linked.
- Alerts near your characters are worked out from public killmails and your characters' current systems each time the page checks; nothing about them is stored on our side. Their settings stay in your browser.
- Lookup history is kept only in your browser tab (session storage) and is cleared when you close the tab. A collapsed or expanded sidebar is remembered on your device.
- Delete everything: "Delete my account and all stored logins" in the account menu (top right) permanently removes your account, characters, standings and help requests.
- Revoke access on CCP's side: in your EVE account settings, under third-party applications, you can remove Helmline at any time.
Contact
Use Help & feedback in the app's sidebar to ask a question, report a problem or request your data. Replies appear there; we don't use email. Only the Helmline admin can read requests, and the admin can't see your characters, locations or standings.
Intel lenses: your alliance's intel stays in your alliance
Who you look up is itself intel. So anything Helmline learns from what users do is kept inside an intel lens and never shown outside it:
- Your lens is your main character's alliance (or corporation if it has no alliance). Characters in NPC corporations get a private lens of their own. Alts in other alliances don't count, and you can change your main only once every 7 days, so an alt can't be used to look into another alliance's intel.
- Names you look up appear in search suggestions only for members of your lens.
- Threat cards are cached separately per lens, so no one can tell from "cached" or a fast answer that someone in your alliance looked a pilot up. Card lookups to zKillboard also skip the shared web cache for the same reason.
- Two alliances share intel only if both alliances' official contacts set the other at +5 or better. One side setting the other blue isn't enough.
- Public information (the kill feed, gate camps, killmail names) is the same for everyone.
Other pilots
Pilot lookups, the kill feed and the intel map use only public killmails, the same information anyone can see on zKillboard. We don't track other players: there is no way to follow or watch a specific pilot, and we don't record other players' locations or movements.
Helmline is not affiliated with or endorsed by CCP Games.